Returns & Refund

Refund Policy

Thank you for shopping with us! We value your trust and want you to have a smooth shopping experience. We want you to be completely satisfied with your purchase. If for any reason you did not like the product, you can request a return. Please read our refund policy carefully.

  • Inform: You need to share the name and image of the product via email at support@shinysaga.com within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.

  • Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return  request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

  • Refund: The final step starts once we receive the returned package from you, we will inform you within 24-48 hours about the receipt. upon quality check, we will calculate the applicable refund as per our Refund Policy.

Exchanges : There will be no exchanges.

Cancellation of your order:

  • Every order is generally fulfilled within 2 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse.

Mode of Refund

  • Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. 

Refund Time

  • Coupon code will be processed within 3 working days from the day we receives the returned products or the confirmation of cancellation of the orders. 
  • The coupon code issued as refund will only be applicable for use if you do not apply any other offer code while placing a new order. 
  • A customer cannot apply more than one coupon code while placing an order and hence orders that are placed using the refund coupon code will not be able to apply any offer coupon code.